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Frequently Asked Questions

  • How does the service work?
    You fill out an online form (it will take about 20 minutes to complete), make a secure payment, and receive a personalised, written response on the same day (or the next day, if you send the form after 5pm).
  • What do I receive in your written response?
    You'll get my comprehensive reply including coping strategies, relevant resources, recommended online assistance and suggestions for what your next step might be.
  • How much does it cost?
    My service is designed to be affordable. The current cost per session is £35.00.
  • Who is this service for?
    Adults seeking mental health support who may find traditional counselling methods too expensive, time-consuming, or inaccessible.
  • Is the service confidential?
    Yes, your privacy is very important to me. All information exchanged between us is kept secure and confidential by end-to-end encryption. My email address is provided by Proton, a highly-regarded Swiss company that protects the transmission of information under some of the world's strictest privacy legislation. No personal information is stored in this website.
  • Can one session really help?
    Yes! Sometimes, a single session can provide valuable insights and help you feel better. My short-duration sessions are focused on addressing your immediate concerns.
  • Can I have more than one session?
    Absolutely. While I aim to help in a single session, you're welcome to book additional sessions whenever you need. You'll just complete the form on the "Get started now" page again.
  • What issues can I discuss?
    You can share anything that's on your mind: stress, anxiety, relationships, work challenges, or any other concerns you may have.
  • Is this service suitable for people in crisis?
    No. If you are experiencing a mental health crisis or at risk of harming yourself or others, you must contact emergency services immediately: • UK Emergency Services: call 999 • Your nearest Accident & Emergency: click here • Samaritans: call 116123 • NHS: call 111 • Your GP
  • How do I make a payment?
    Payment is made securely online when you submit your "Get started now" form.
  • How soon will I receive a response?
    You will receive my personalised, written response on the same day (or the next day if you send your form to me after 5pm).
  • Still Have Questions?
    Feel free to Get in touch (link in the menu above).

Important Note:

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  • You must be 18 years of age or older to access this service.

  • This is not a crisis service.

  • Do not use this service if you are at risk of harming yourself or others, or experiencing a mental health crisis, in which case you must contact emergency services or a medical professional immediately.

 

If you feel that you are at risk of harming yourself or others at any time, please make urgent contact with:

  • Your GP

  • Mental Health Matters helpline: 0800 107 0160 (0300 330 5486 from mobiles) A trained advisor will support you to find help, 24 hours a day.

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If you have taken an overdose or you have harmed yourself, call 999 immediately and ask for help.
Alternatively visit your nearest Accident and Emergency department.

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Emergency Services: call 999      
Samaritans: call 116 123       
Nearest A&E

 

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